Shipping policy

Last updated: March 28, 2026

Thank you for shopping with getprimenexa. Below you will find our shipping terms and conditions.

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, it will be shipped.

Estimated delivery times:

Please note: Delivery times are estimates and not guaranteed.

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to update.

Delays may occur due to:

We are not responsible for delays caused by external factors beyond our control.

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

We are not responsible for lost or stolen packages confirmed as delivered.

If you experience an issue, please contact us and we will do our best to assist you.

International orders may be subject to customs fees, import duties, or taxes.

These charges are the responsibility of the customer.

If you have any questions regarding your order, please contact us:

Email: info.getprimenexa@gmail.com